Maju44 Platform Terms and Conditions of Use

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and maju44 ("Platform", "We", or "maju44") regarding the use of the website, mobile application, and all services provided by maju44 under the domain maju44.app.

Maju44 is an online entertainment and gaming platform operating under a licence issued by a recognised gambling regulatory body. The platform offers a wide range of games including video slots, live casino, fish shooting games, table games, and sports betting to eligible members.

By accessing or using any part of our platform — including browsing the website, registering an account, making a deposit, or joining any game — you confirm that you have read, understood, and agreed to be bound by these Terms, together with the Privacy Policy and all other guidelines published by maju44 from time to time.

2 Account Eligibility

To register and use the maju44 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Not a citizen or permanent resident of any country or territory where online gambling is prohibited.
• Not listed on any self-exclusion register of any recognised gambling platform.
• Acting on your own behalf and not as an agent or representative of any third party.
• Having full legal capacity to enter into a binding agreement.
• Has never had an account closed by maju44 due to fraud or prior breach of terms.

3 Registration & Identity Verification (KYC)

Each user is permitted to hold only one (1) active account on the maju44 platform. Registering more than one account under the same individual — whether using different information, different IP addresses, or different devices — is prohibited and may result in all such accounts being closed and balances forfeited.

During registration, you are required to provide accurate, complete, and up-to-date information. False or incomplete information may result in account verification being rejected or the account being closed at any time.

The Know Your Customer (KYC) process is mandatory before your first withdrawal is processed. Required documents may include:

• National Identity Card (MyKad) or valid passport.
• Proof of current address (utility bill, bank statement, not more than 3 months old).
• Proof of ownership of the payment method used for the deposit.

Maju44 reserves the right to request additional documents at any time to ensure compliance with regulatory requirements. Users who fail to complete the KYC process within the stipulated timeframe may face temporary restrictions on withdrawal functions.

4 Deposits & Withdrawals

Maju44 supports a variety of payment methods suited to the needs of Malaysian players, including local bank transfers, popular e-wallets, and other digital methods available on the platform. All deposits are in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit:

• The minimum deposit is as specified in the Payments section of the platform and is subject to change from time to time.
• All deposits are processed in real time. If a deposit is not credited within 15 minutes, please contact our customer support with the transaction reference.
• Maju44 does not charge any processing fees for deposits; however, your bank or e-wallet provider may impose their own charges.

Withdrawal:

• Withdrawals are only processed after the KYC process has been successfully completed.
• Withdrawals must be made to the same payment method used for the original deposit, subject to anti-money laundering policy.
• Withdrawal processing time is between 1 to 3 business days depending on the selected payment method.
• Maju44 reserves the right to request additional verification for withdrawals that exceed certain limits.
• Any attempt to withdraw funds that have not yet met the applicable bonus wagering requirements will be automatically declined.

5 Bonuses & Promotions

Maju44 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to wagering requirements and specific terms stated on their respective promotions pages. The following general conditions apply to all bonus types unless otherwise stated:

• Bonuses are valid for one account, one device, one IP address, and one payment method only. Attempts to claim bonuses multiple times will result in bonus cancellation and account suspension.
• Wagering requirements must be met within the stipulated period. Unused bonuses will expire automatically once the validity period ends.
• Not all games contribute equally to wagering requirements. Please refer to the game contribution table in the specific bonus terms.
• Maju44 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements are fully met.
• In the event of any conflict between promotional content and these general Terms and Conditions, the specific terms of the promotion shall apply.

6 Game Rules

All games offered on the maju44 platform are supplied by licensed software providers that have been independently audited by third parties to ensure fairness and true randomness. The Return to Player (RTP) percentage for each game can be found in the respective game information.

In the event of a technical malfunction, service disruption, or software error during a game session:

• All bets placed during a technical disruption may be voided and the bet amount will be returned to the account.
• Winnings generated from software errors or incorrect displays are void and will not be paid out.
• Maju44 will resolve any disputes related to technical disruptions based on server records stored in our system.

Game results recorded on maju44's servers are final and override any display on the user's device in the event of discrepancies due to connectivity issues or network delays.

7 Prohibited Activities

The following activities are strictly prohibited on the maju44 platform and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Use of automated software, bots, scripts, or any non-manual method to access or operate the platform.
• Collusion between players in a game to gain an unfair advantage.
• Money laundering or use of funds from illegal sources.
• Creating fake accounts or registering using another person's identity.
• Exploiting errors, bugs, or vulnerabilities in the software for personal gain.
• Selling, transferring, or purchasing a maju44 account to or from a third party.
• Any attempt to hack, breach, or interfere with the security of the platform's systems.

8 Account Closure & Suspension

Maju44 reserves the right to suspend or close any user's account without prior notice under the following circumstances:

• The user has violated any section of these Terms and Conditions.
• There is suspicious or potentially fraudulent activity detected on the account.
• The user failed to complete the KYC process within the specified timeframe.
• Account inactive for more than 12 consecutive months (dormant account).
• Upon request by the relevant authorities or regulatory bodies.

Users who wish to close their own account may do so by contacting the customer support team. Once an account is closed at the user's request, any eligible balance will be refunded after deducting bonuses that have not met the wagering requirements.

9 Liability Limits

Maju44 and its employees, directors, agents, and partners shall not be held liable for:

• Any financial losses incurred as a result of participating in games or betting on the platform.
• Service disruptions caused by factors beyond our control, including internet outages, service provider issues, or natural disasters.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Game outcomes that do not go in your favour, provided the game in question is functioning correctly.

Under no circumstances shall maju44's maximum total liability to any user exceed the total amount deposited by that user within the 30 days prior to the claim being made.

10 Privacy & Data Protection

Maju44 respects the privacy of all users and is committed to protecting your personal data in accordance with applicable data protection laws. The collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of these Terms.

The data you provide to us will be used solely for the following purposes:

• Management and verification of your account.
• Processing of financial transactions.
• Compliance with legal and regulatory requirements.
• Service improvements and user experience enhancements.
• Promotional communications and platform updates (subject to your preferences).

For more information on how we manage your personal data, please read Privacy Policy in full.

11 Responsible Gaming

Maju44 is committed to responsible gaming practices. We provide a range of tools to help users manage their gaming habits:

• Self-set daily, weekly, and monthly deposit limits.
• Session time limits and active session reminders.
• Cooling-off function and temporary or permanent self-exclusion.
• Access to full game history and transaction records for self-monitoring.

If you require support or further information on responsible gaming, please visit the Responsible Gaming platform. maju44 is intended solely for individuals who play for entertainment purposes and within their financial means.

12 Amendment to Terms

Maju44 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Significant changes will be communicated to users via in-platform notifications, registered email, or announcements on the main website.

The "Last Updated" date shown at the top of this document indicates when these terms were last revised. It is the user's responsibility to review these terms periodically. Continued use of the maju44 platform after any amendment takes effect will be considered acceptance of the revised terms.

13 Applicable Law & Dispute Resolution

These Terms and Conditions are governed by the laws applicable to the licensed operations of the maju44 platform. Any dispute arising from or in connection with these Terms shall first be subject to an attempt at voluntary negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the dispute to binding arbitration under the rules of a recognised arbitration body. The arbitration decision is final and binding on both parties.

Nothing in these Terms limits the user's right to file a complaint with the relevant regulatory authority under the applicable jurisdiction.